Are there really no fees per order?

None from us. If your customers pay online, the payment provider takes a fee, for PayPal for example 2.99 percent plus 39 cents per transaction. With cash on delivery or pickup nothing applies. Our first customer works entirely with cash payment.

What does the server cost?

A small server at a German hoster costs around 20 euros a month and is enough for a restaurant with several hundred orders a month. Add the domain at around 10 to 20 euros a year.

Why is the software free if I pay for the setup?

Because ShopBite is open source. The code is on GitHub under the MIT license and may be used by anyone. If you can install and run it yourself, you pay us nothing. The packages pay for our work: setup, adapting it to your restaurant, receipt printer, training and support.

What happens after the support period?

The shop keeps running without you paying anything. Support and updates can be booked as a maintenance contract afterwards, taken over by yourself, or handed to a developer or agency of your choice. There is no dependency on us.

Are there hidden costs?

Two items that are easy to forget: the receipt printer if you do not have one yet, around 150 to 300 euros one-time, and your own time for maintaining the menu. Both are on the table in our consultation.

Ordering system without commission: what it costs and what you get

What "no commission" means at ShopBite

An order through your own shop costs you no share of the order value. Not 13 percent, not 30 percent, nothing. That is the difference to every platform. What you pay instead are fixed costs: the setup once, a small server on an ongoing basis. At a 30 euro order value a platform takes 4 to 9 euros per order. From a few orders a day a fixed-cost model is cheaper. How fast that pays off for you is shown by the commission calculator.

Costs at a glance

Item	When	Amount
ShopBite software	one-time	€0, open source under MIT license
Setup by us	one-time	€0 self-hosted, from €4,999 plus VAT in the Basic package
Server in Germany	monthly	around €20
Domain	yearly	around €10 to €20
Receipt printer	one-time, if not available	around €150 to €300
Payment fees	per order, only for online payment	depending on provider, PayPal for example 2.99% plus €0.39
Commission		none

What you get for the money

An ordering shop on your domain, in your design, for phone and desktop
A menu with extras, sides and variants that your customers put together themselves
Delivery and pickup, delivery area, minimum order value and opening hours that the shop respects automatically
A receipt printer in the kitchen that prints every order without anyone touching it
Customer accounts so regulars reorder with two clicks
Vouchers and discounts for the customers you want to reward
Training for you and your team, afterwards you maintain everything yourself
Support according to the package and a 30-day money-back guarantee after go-live

The catch, stated honestly

An own ordering system brings no reach. Customers have to know you or find you via Google. Platforms bring new customers, and the commission is the price for that. An ordering system without commission therefore pays off above all for the orders of your regulars. At our first customer that is 71 percent of all online orders. What that looks like day to day is in the case study, and why both work together is on the page about the Lieferando alternative.

Two ways to your own shop

Self-hosted. You or your developer install ShopBite following our documentation. Cost: the server. We help with questions via GitHub.

Set up by us. We build the shop, import the menu, set up the receipt printer and train your team. Usually that takes four weeks. Cost: one-time, no recurring fees to us.